Refund policy

 

Accepted within 14 days of purchase
Condition: New and unused in original packaging

To Start a Return

Email customerservice@beecococandle.com for an RMA number, then mail your return to:

Bee Coco Candle
Attn: Returns RMA #
308 W State St.
Geneva, IL 60134

You are responsible for return shipping costs. We recommend using a trackable shipping method.

Returns sent without an RMA number may be delayed or refused.

Refunds

Refunds are processed within 7 days of receiving your return. We’ll notify you by email once complete.

Damaged or Defective Items?

Contact us immediately and we’ll make it right at no cost to you. This does not apply to used items that were not damaged or defective upon arrival.

Non-Returnable Items (Health & Hygiene)

For health and hygiene reasons, we cannot accept returns or exchanges on:

• Reed diffusers where the reeds have been placed into the oil

• Hanging car diffusers where the plug was removed and oil has saturated the cap

• Candles that have been burned

• Soap that has been used

• Eau de toilette that has been used

If you are unsure whether your item qualifies, please email us before returning it.

Questions?

Email us at customerservice@beecococandle.com