FAQs: Your Questions Answered
We believe in complete transparency. If you have a question that isn't covered here, please don't hesitate to contact us at [your email].
| Question | Answer |
|---|---|
| Are your candles safe for pets and people with sensitivities? | Yes, absolutely. Our candles were created for this very reason. They are made with a soy-free coconut-apricot wax blend, phthalate & paraben-free fragrances, and lead-free cotton wicks to ensure a clean, non-toxic burn that is pet-conscious and suitable for sensitive individuals. |
| What is your wax made from? | We use a proprietary Natural Coconut Apricot Luxury Wax blend. It is completely soy-free and formulated to burn cleanly with minimal to no black soot, maximizing fragrance throw and burn time. |
| How long do your candles burn? | Our candles are designed for long-lasting enjoyment. Each full-size candle has a total burn time of approximately 70-80 hours. For best results and safety, we recommend not burning your candle for more than 4 hours at a time. |
| What is your Jar Recycling Program? | We love our jars and hate waste! Return any clean, empty Bee Coco jar to us (shipping covered by us), and we'll give you $2 off your next order. It's our way of saying thank you for helping us be more sustainable. [Link to full program details]. |
| Do you offer a "pour your own" candle bar or candle-making experience? |
For the safety of our community, Bee Coco Candle does not currently offer a pour-your-own candle bar experience. We take candle safety and performance extremely seriously. Each of our candles undergoes a rigorous, multi-stage burn testing process (averaging around 100 hours per scent!) to ensure a clean, even burn and prevent hazards like tunneling, soot, or overheating. We cannot guarantee this same level of safety and quality for a one-time, untested creation. Our commitment is to provide you with the safest, highest-quality non-toxic candles that have been professionally crafted and validated. You can read the full, detailed explanation of our testing process and commitment to safety on our blog: Why We Don't Offer a Candle Bar Experience. |